Shipping Policy

Shipment & Processing Times: 

  • We process all orders within 1-2 business days (Monday - Friday).
  • Orders will not be processed or shipped over weekends or holidays.
  • Expedited shipping does not reduce processing time!

When there is a high volume of orders, shipments may be delayed by a few days. Allow additional time for transit and delivery. You will be notified by email or phone when a significant delay occurs.

Shipping Rates & Delivery Estimates: 

The shipping charges for your order will be calculated at checkout. FedEx/USPS rates are automatically applied.

The overnight delivery service is only available for orders within the continental United States.

It is possible for delivery delays to occur from time to time.

Shipment To PO Boxes Or APO/FPO Addresses: 

Kratom24 ships only to addresses within the United States.

We accept PO Box addresses, but they are not eligible for expedited shipping like 2nd day air.

Shipment Confirmation & Order Tracking: 

As soon as your order ships, you will be emailed a Shipment Confirmation email with the tracking number(s).

We will provide tracking information as soon as your order has been processed and shipped.

Damages: 

Our number one priority at Kratom24 is ensuring customer satisfaction. If you receive a damaged order, our customer service department can be reached at support@kratom24.com.

Ensure that all packaging materials and damaged goods are kept for inspection.

Kratom Shipping Policy: 

It is Kratom24's policy not to ship to states or territories where local laws conflict with H.R. The 2018 Farm Bill, also known as the Agricultural Improvement Act of 2018. The following states do not ship Kratom because it is either illegal or not explicitly legal there:

  • Alabama
  • Arkansas
  • Indiana
  • Rhode Island
  • Wisconsin
  • Vermont

The following counties are not included in our shipping policy:

  • Sarasota County (Florida)
  • San Diego (California)
  • Oceanside (California)
  • Alton (Illinois)
  • Jerseyville (Illinois)
  • Edwardsville County (Illinois)
  • Columbus (Mississippi)
  • Union County (Mississippi)
  • Ascension (Louisiana)
  • Franklin (Louisiana)
  • Rapides (Louisiana)

The Following States Are Under Review, And A Bill Is Pending To Regulate:

  • Connecticut
  • Hawaii
  • Kansas
  • Michigan
  • Missouri
  • New Hampshire
  • Ohio
  • Oklahoma
  • Oregon
  • Tennessee
  • Texas

International Shipping Policy: 

Our company does not currently ship outside of the continental U.S.

Returns Policy: 

Please refer to our Return & Refund Policy page for detailed information about returning your order.